The Sanctuary Platform, for retreat properties

Fill the weeks between your retreats, and keep more of every booking.

The platform for independent retreat properties. Your own booking engine on your own domain, every booking channel on one calendar, a Book button on Google, and an AI assistant that drafts every reply for your team to approve. Retreats and residencies are the business. Nightly stays, direct and through the booking sites, fill the weeks in between.

Request a demo See everything it includes

Live running todayMoving into the platform run at a retreat property, being packaged for youComing being built or certified nowDone for you work we do for you

Why direct matters now

Airbnb now takes 15.5% from the host.

Airbnb moved hosts to a single host-only fee. Hosts connected through software moved first, and every host outside the EU has paid it since 15 September 2026. Where a host once paid about 3%, they now pay 15.5% of the rooms and cleaning on every booking.

On $60,000 of bookings a year, that is about $9,300 to Airbnb. A guest who books on your own site keeps that in the business, less the card processor’s fee.

Airbnb stays one of your channels. Sanctuary makes the direct booking the easy one.

Direct booking

Your own booking engine, on your own domain.

Guests book and pay on your website, under your name, and the guest relationship stays yours from the first click.

A booking engine built into your site: Guests pick dates, see live availability and pay by card on a page for every home, in English and Spanish, designed for the phone first. Switched on for your property in your first 30 days.
Booking links in a minute: Create a link for any stay or group with its dates and price, send it by WhatsApp or email, and the guest pays on your own checkout. Switched on for your property in your first 30 days.
Card on file: Keep a guest’s card securely with the payment processor and charge a balance, an extra or a damage when you need to, with a check before every charge. Switched on for your property in your first 30 days.
Abandoned cart recovery: When a guest starts a booking and leaves, a friendly follow-up goes out on its own, and you see every open cart on one list. The follow-up emails are switched on for your property during your first 30 days.
Payment plans and invoices: Split a retreat or residency into a deposit and scheduled payments, send invoices, and see what has been paid. Switched on for your property in your first 30 days.
Your own payment processor: Payments land in the business’s own account, with a test mode for trying a checkout before it goes live. Switched on for your property in your first 30 days.

Nova, your AI sales assistant

Every enquiry answered, in your voice.

Nova reads each message, drafts a reply from your own answers, rates and availability, and waits in a queue for a person on your team to approve it.

The Nova queue: Every draft waits in one queue. Approve it, edit it or rewrite it, and nothing leaves without a person pressing send.
Nova learns from your edits: Each correction becomes training, so the drafts sound more like you every week. You set the voice and the rules in Nova’s settings.
Ask your business from your AI assistant: Connect the assistant you already use and ask about bookings, arrivals and availability in plain words, with charges and cancellations kept off limits.
Review replies drafted for you: Nova drafts a reply to every Google review, and you approve it before it posts.

Retreats and residencies

Groups are the business. We help you sell them.

A filled retreat week is worth many room nights. The platform gives retreat leaders a way in and gives you one place to follow every group from first message to arrival.

A page for retreat leaders: Leaders see your spaces, formats and capacity, then plan their retreat and check your dates themselves.
Retreat leads on a board: Every group enquiry is a card that moves from first message to quote to booked, so none of them sits unseen.
Calls and appointments: Leaders and guests book a call or a session on your calendar, and can move it themselves from a private link.
Your events on your site: Each retreat you host gets its own page, with video, dates and a way to book.

The guest experience

Cared for before they arrive.

The emails and screens that make a stay feel looked after, sent on time without anyone remembering to.

Pre-arrival and stay emails: Pre-arrival details, check-in information and follow-ups, each sent at its moment in the stay. You write them with us and they start sending at go-live, inside your first 30 days.
Arrivals and requests: Your team sees who arrives today, what each guest asked for, and which local providers are booked.
Your guests become your sales team: Every guest who books direct gets their own referral link. When a friend books, they earn credit toward their next stay, tracked in a clean ledger with fraud checks.
Stay credits and gift packages: Sell future stays in advance as credit, and let guests gift credit to a friend.
Day passes: Sell a day at your property to visitors who are not staying the night, with meals counted for the kitchen.
A guest app: Guests sign in from a link, see their stay, book activities and message you from their phone. It comes with your store app, or as a growth step from your fund.

Running the property

One dashboard, from your phone.

Sales, operations and marketing on one admin dashboard your team can run with one thumb.

One calendar: Every booking from every channel on one calendar, with arrivals and departures at a glance.
Guests and their history: Every guest with their stays, messages and payments on one record.
Your website content, edited in place: Change words, photos and questions on your site in both languages without calling a developer.
Reviews, emails and media: Your reviews, email campaigns, photo library and guest questions, under one Marketing tab.
Trigger links and QR codes: A short link or QR code for every flyer, post and partner, so you can see which ones bring bookings.
Setup, one quest at a time: Each setup job is a short guided quest with the exact steps, so your team finishes it without a call.
The intake, one question at a time: Your property, your rooms, your email and every tool you use today, and for each one: keep it, switch, run both, or add ours.
Your onboarding board: Every setup quest as a card on a board in your dashboard, with an agent on each card checking it off with you.
Connect your calendar: The first quest: your booking calendar joined to ours in a few guided steps, so every channel reads the same dates.
See what brings bookings: Privacy-friendly analytics on your own site: which pages, posts and links bring enquiries and bookings.

Google

Booked straight from your Google listing.

Live

Listed on Google today

Homes can appear in Google’s vacation rental results and on Maps with live prices through a connected channel manager. A partner’s homes are listed there today.

Coming

A Book button on your own Google listing

When someone finds your property on Google Search or Maps, your business listing shows live prices and a Book button that opens your own booking page. The listing itself is free and takes no commission, and you can promote it further when you are ready.

What we set up with you

Your Google business listing is set to a lodging category
Your property name, address and phone match exactly everywhere
Photos, policies and a description are complete
About a week for Google to index your property

Booking channels

68 booking sites, one calendar.

Coming

Sanctuary connects to a certified channel partner, so your availability, rates and rules go out to every booking site you choose, and their bookings come back to the one calendar your team already works from. Sell a home whole or room by room, and a booking anywhere closes the dates everywhere.

Booking sites connect through our channel manager by day 30, once our one-time certification has passed; it covers every partner and comes first. Airbnb stays exactly as it is until then.

Airbnb
Booking.com
Expedia
Vrbo
Google Hotels and Vacation Rentals
Agoda
Trip.com
Hostelworld
Hopper
Hotel Tonight
Despegar
Mr and Mrs Smith

And 56 more booking sites

Ascend Travel
Bed-and-Breakfast.it
Bookeasy
Check24
Ctoutvert
Didatravel
eDreams
Emerging Travel Group
Getaroom
Hipcamp
Hookusbookus
Hostelhop
Hotelbeds
Hotelnetwork
HotelREZ
Hotely.cz
Hoterip
HRS
HRS Australia
Hyperguest
Inntopia
KliknBook
Klook
LocalOTA
MakeMyTrip
MG Bedbank
Mitchell Corp
Ministry of Villas
Moverii
Noclegi.pl
Nocowanie.pl
Nuitee
OpenGDS
OutReserve
Pitchup
PriceTravel
Ratedock
Reconline
Resonline
RevNGo
Roibos
Roombeast
Spot2nite
Szallas
Tablet Michelin
Tiket
TravelgateX
Travelminit
Traveloka
Travia
VacanceSelect
Waverick
WebBeds
Wink
World2Meet
Yatra

And everything around it, with the partnership.

Growth done for you, the AI team, the workspace, your brand on it, and the people who set it up with you. Every item carries the same tag it has on every other page.

Growth, done for you

Found by the right guests, and the right groups.

Done for you
A free property audit
Your site, your listings, your reviews and how enquiries are followed up, scored and written up. Yours to keep whether or not we work together.
Done for you
Offer and positioning
What your property is for, who it is for and what a stay or a retreat week includes, written for your rooms and your season, in English and Spanish.
Done for you
Search and AI search
Pages that answer what guests and retreat leaders actually search for, with the structured data that search engines and AI assistants read.
Done for you
Ads on Google, Meta and TikTok
Retargeting the people who already know you, then prospecting for the next guests and groups. The ad accounts stay in your name, connected through the platforms’ official connectors.
Done for you
WhatsApp and email follow-up
Every enquiry followed up until it books or says no, and newsletters to past guests written in your voice. You approve what leaves.
Done for you
Content and social
A content calendar built from your photos, your stories and your guests’ questions, posted where your next guests spend their time.
Coming
Short-form video and ad creative
Short videos and ad creative cut from what already happens at your property.
Done for you
Retreat sales
We find retreat leaders, build the relationship, write the proposal, close the booking and draft the venue agreement. You host the week.
Coming
The host funnel
Retreat leaders, studios, community builders and residency hosts come through our host pages and are matched to open windows in your calendar, well ahead of your nightly guests.

Your AI team

Eight agents, each with one job.

Coming
Scout
Finds where your next guests and retreat leaders are searching, and what they are asking.
Coming
Setter
Answers every new lead within minutes and follows up until it books a call or says no.
Coming
Onboarding
Walks your team through setup, one card at a time, and checks each step with you.
Coming
Reporter
Writes your monthly Growth Report in plain words: what grew, what the fund bought, what comes next.
Coming
Sales manager
Reviews every sales conversation and shows what to change in the next one.
Coming
Content
Turns your photos, calls and stories into posts and videos, ready for your approval.
Coming
Support
Answers your team’s how-do-I questions about the platform, any hour.
Coming
Finance
Keeps your Growth Fund ledger, your statement and your invoices straight, line by line.
Coming
Every message sorted instantly
A fast decision layer reads each enquiry the moment it lands and routes it to the right agent or person. It sorts and routes; people decide.

The GROWTHSTAR suite

A full workspace, unlimited users.

Live
Mail on your domain
As many addresses as your team and your guests need.
Live
Drive, Docs, Sheets and Slides
Every file synced and shared, written and built together.
Live
Calendar and Contacts
Shared calendars, bookable time and one address book for the team.
Live
Vault
Every password shared safely, and revoked the day someone leaves.
Live
Meet and Sign
Video calls, and agreements signed online.
Live
Learn
Step-by-step courses for each tool, for your whole team, at their own pace.
Live
Room
Your own AI working beside ours on offers, copy and strategy.
Live
Design
Design and prototypes, made together.
Coming
One storage meter
Files, photos, video and mail on one meter. 1 TB is included; at the limit another TB is added from your fund at $20 a month, and you are told the same day. Clear space and it steps back down.

Your name on it

Your platform, carrying your brand.

Coming
Your branded dashboard and web app
Occupancy, revenue by source and your Growth Fund at work, in your colours, on your phone’s home screen.
Coming
Your Growth Fund, live
Your fund balance on your dashboard: down when a spend is picked or charged, up when your ten percent is credited, every line shown.
Coming
The guest app, paid by the fund
Rebooking offers, guest referrals, in-stay offers and review prompts, on a visual board of everything the fund can buy.
Coming
Your own version of the code
Your platform runs from its own private copy, and new features from the network arrive when you want them.
Coming
Billed in your currency
US dollars, quetzales or your own currency, from the right entity for your country.
Coming
Your own app in the stores
An app under your name in the App Store and Google Play, on your own developer accounts. US$600 once, then $199 a month on top of your $99, with the guest app inside.

Working together

In person, and in the room.

Done for you
Thirty days to live
We set everything up with your team, and it all goes live within thirty days.
Done for you
Two weeks a year
Optional: up to two weeks a year at your property, booked 30 days ahead in a quiet week. It keeps me close to what I am selling and helps me make your systems better. A week I do not use rolls over one year.
Done for you
Group office hours
One hour a week, group style and recorded: bring any question about AI, marketing or running the business, and hear everyone else’s answers too.
Done for you
The monthly Growth Report
What grew, what the fund bought and what comes next, on one page each month.
Done for you
The partner network
When a pricing move, a message or a campaign works at one partner property, every partner gets it.

Fees and terms, line by line: the Sanctuary Partnership.

Who it is for

An owner-run retreat, ready for more groups.

Sanctuary is built for a property that sells beautiful stays mostly through Airbnb, can host a group, and would rather be hosting than selling.

3 to 15 rooms: Villas, cottages, casitas or rooms in a main house, sold whole or room by room.
$750 of rooms a night: Rooms multiplied by your average rate, so the partnership pays for itself.
Owner run: One decision maker, and nobody on the team paid to sell.
Ready for groups: A practice space, a kitchen that can feed a group, and room for exclusive use.

Questions owners ask first.

Who runs my guests and retreats?: You do. Hosting, meals, ceremonies and care stay with your team. We run the machine that fills the calendar and report back plainly.
Does AI speak for me?: Nova drafts, a person on your team approves every send, and you set the voice.
Do I leave Airbnb?: No. Airbnb stays one channel among many on the same calendar. The goal is that more of your bookings arrive direct over time.
Whose accounts is it on?: Your business’s own, from your domain to your payment processor, with a full export whenever you want it.
How long until it is running?: Live in 30 days, set up with your team. Groups book six to nine months ahead, some a full year, so the retreat calendar fills after the nightly one.

Sanctuary is the retreat edition of the Sanctuary Platform. Fees and terms are on the Sanctuary Partnership page.

See your own property rebuilt first.

We rebuild your site and booking engine on your own content before you decide, and we are paid last, out of new revenue only.

Request a demo How the partnership works