The Sanctuary Platform
The operating system for conscious hospitality.
Your website, direct booking, an AI sales team, CRM, operations and the guest experience, under your own name. Every person on your team gets an account, and we set it all up with you.
One platform, instead of seven.
Most independent properties end up paying for a booking engine, a channel manager, a website, an inbox tool, a CRM, an email platform and a spreadsheet that holds it all together. None of them agree with each other, and the gaps between them are where bookings get lost.
- The calendar
- One calendar behind the website, the booking engine and every connected channel, so availability cannot disagree with itself.
- The inbox
- Guest messages from every channel we can reach in one place, with drafts written for your team to approve.
- The numbersComing
- Occupancy against target, revenue by source and booking attribution on one screen, rather than assembled by hand each month.
One platform runs the whole property.
Live running todayMoving into the platform run at a retreat property, being packaged for youComing being built or certified nowDone for you work we do for you
Showing all 72 capabilities
Direct booking
Your own booking engine, on your own domain.
- Coming
A booking engine built into your site
Guests pick dates, see live availability and pay by card on a page for every home, in English and Spanish, designed for the phone first. Switched on for your property in your first 30 days.
- Coming
Booking links in a minute
Create a link for any stay or group with its dates and price, send it by WhatsApp or email, and the guest pays on your own checkout. Switched on for your property in your first 30 days.
- Coming
Card on file
Keep a guest’s card securely with the payment processor and charge a balance, an extra or a damage when you need to, with a check before every charge. Switched on for your property in your first 30 days.
- Coming
Abandoned cart recovery
When a guest starts a booking and leaves, a friendly follow-up goes out on its own, and you see every open cart on one list. The follow-up emails are switched on for your property during your first 30 days.
- Coming
Payment plans and invoices
Split a retreat or residency into a deposit and scheduled payments, send invoices, and see what has been paid. Switched on for your property in your first 30 days.
- Coming
Your own payment processor
Payments land in the business’s own account, with a test mode for trying a checkout before it goes live. Switched on for your property in your first 30 days.
Every booking site
One calendar, every channel in step.
- Coming
Every booking site on one calendar
Airbnb, Booking.com, Expedia, Vrbo and 64 more, connected through our channel manager so availability and rates never disagree. Booking sites connect through our channel manager by day 30, once our one-time certification has passed; it covers every partner and comes first. Airbnb stays exactly as it is until then.
- Live
Listed on Google today
Homes can appear in Google’s vacation rental results and on Maps with live prices through a connected channel manager. A partner’s homes are listed there today.
- Coming
A Book button on your own Google listing
When someone finds your property on Google Search or Maps, your business listing shows live prices and a Book button that opens your own booking page. The listing itself is free and takes no commission, and you can promote it further when you are ready.
- Live
Your reviews inside your site
Your guests’ reviews shown on your own pages, where the next guest decides.
Nova, your AI sales assistant
Every enquiry answered, in your voice.
- Live
The Nova queue
Every draft waits in one queue. Approve it, edit it or rewrite it, and nothing leaves without a person pressing send.
- Live
Nova learns from your edits
Each correction becomes training, so the drafts sound more like you every week. You set the voice and the rules in Nova’s settings.
- Live
Ask your business from your AI assistant
Connect the assistant you already use and ask about bookings, arrivals and availability in plain words, with charges and cancellations kept off limits.
- Moving into the platform
Review replies drafted for you
Nova drafts a reply to every Google review, and you approve it before it posts.
Retreats and residencies
Groups are the business. We help you sell them.
- Live
A page for retreat leaders
Leaders see your spaces, formats and capacity, then plan their retreat and check your dates themselves.
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Retreat leads on a board
Every group enquiry is a card that moves from first message to quote to booked, so none of them sits unseen.
- Live
Calls and appointments
Leaders and guests book a call or a session on your calendar, and can move it themselves from a private link.
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Your events on your site
Each retreat you host gets its own page, with video, dates and a way to book.
The guest experience
Cared for before they arrive.
- Coming
Pre-arrival and stay emails
Pre-arrival details, check-in information and follow-ups, each sent at its moment in the stay. You write them with us and they start sending at go-live, inside your first 30 days.
- Live
Arrivals and requests
Your team sees who arrives today, what each guest asked for, and which local providers are booked.
- Moving into the platform
Your guests become your sales team
Every guest who books direct gets their own referral link. When a friend books, they earn credit toward their next stay, tracked in a clean ledger with fraud checks.
- Moving into the platform
Stay credits and gift packages
Sell future stays in advance as credit, and let guests gift credit to a friend.
- Moving into the platform
Day passes
Sell a day at your property to visitors who are not staying the night, with meals counted for the kitchen.
- Coming
A guest app
Guests sign in from a link, see their stay, book activities and message you from their phone. It comes with your store app, or as a growth step from your fund.
Running the property
One dashboard, from your phone.
- Live
One calendar
Every booking from every channel on one calendar, with arrivals and departures at a glance.
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Guests and their history
Every guest with their stays, messages and payments on one record.
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Your website content, edited in place
Change words, photos and questions on your site in both languages without calling a developer.
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Reviews, emails and media
Your reviews, email campaigns, photo library and guest questions, under one Marketing tab.
- Moving into the platform
Trigger links and QR codes
A short link or QR code for every flyer, post and partner, so you can see which ones bring bookings.
- Live
Setup, one quest at a time
Each setup job is a short guided quest with the exact steps, so your team finishes it without a call.
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The intake, one question at a time
Your property, your rooms, your email and every tool you use today, and for each one: keep it, switch, run both, or add ours.
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Your onboarding board
Every setup quest as a card on a board in your dashboard, with an agent on each card checking it off with you.
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Connect your calendar
The first quest: your booking calendar joined to ours in a few guided steps, so every channel reads the same dates.
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See what brings bookings
Privacy-friendly analytics on your own site: which pages, posts and links bring enquiries and bookings.
Growth, done for you
Found by the right guests, and the right groups.
- Done for you
A free property audit
Your site, your listings, your reviews and how enquiries are followed up, scored and written up. Yours to keep whether or not we work together.
- Done for you
Offer and positioning
What your property is for, who it is for and what a stay or a retreat week includes, written for your rooms and your season, in English and Spanish.
- Done for you
Search and AI search
Pages that answer what guests and retreat leaders actually search for, with the structured data that search engines and AI assistants read.
- Done for you
Ads on Google, Meta and TikTok
Retargeting the people who already know you, then prospecting for the next guests and groups. The ad accounts stay in your name, connected through the platforms’ official connectors.
- Done for you
WhatsApp and email follow-up
Every enquiry followed up until it books or says no, and newsletters to past guests written in your voice. You approve what leaves.
- Done for you
Content and social
A content calendar built from your photos, your stories and your guests’ questions, posted where your next guests spend their time.
- Coming
Short-form video and ad creative
Short videos and ad creative cut from what already happens at your property.
- Done for you
Retreat sales
We find retreat leaders, build the relationship, write the proposal, close the booking and draft the venue agreement. You host the week.
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The host funnel
Retreat leaders, studios, community builders and residency hosts come through our host pages and are matched to open windows in your calendar, well ahead of your nightly guests.
Your AI team
Eight agents, each with one job.
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Scout
Finds where your next guests and retreat leaders are searching, and what they are asking.
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Setter
Answers every new lead within minutes and follows up until it books a call or says no.
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Onboarding
Walks your team through setup, one card at a time, and checks each step with you.
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Reporter
Writes your monthly Growth Report in plain words: what grew, what the fund bought, what comes next.
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Sales manager
Reviews every sales conversation and shows what to change in the next one.
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Content
Turns your photos, calls and stories into posts and videos, ready for your approval.
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Support
Answers your team’s how-do-I questions about the platform, any hour.
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Finance
Keeps your Growth Fund ledger, your statement and your invoices straight, line by line.
- Coming
Every message sorted instantly
A fast decision layer reads each enquiry the moment it lands and routes it to the right agent or person. It sorts and routes; people decide.
The GROWTHSTAR suite
A full workspace, unlimited users.
- Live
Mail on your domain
As many addresses as your team and your guests need.
- Live
Drive, Docs, Sheets and Slides
Every file synced and shared, written and built together.
- Live
Calendar and Contacts
Shared calendars, bookable time and one address book for the team.
- Live
Vault
Every password shared safely, and revoked the day someone leaves.
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Meet and Sign
Video calls, and agreements signed online.
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Learn
Step-by-step courses for each tool, for your whole team, at their own pace.
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Room
Your own AI working beside ours on offers, copy and strategy.
- Live
Design
Design and prototypes, made together.
- Coming
One storage meter
Files, photos, video and mail on one meter. 1 TB is included; at the limit another TB is added from your fund at $20 a month, and you are told the same day. Clear space and it steps back down.
Your name on it
Your platform, carrying your brand.
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Your branded dashboard and web app
Occupancy, revenue by source and your Growth Fund at work, in your colours, on your phone’s home screen.
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Your Growth Fund, live
Your fund balance on your dashboard: down when a spend is picked or charged, up when your ten percent is credited, every line shown.
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The guest app, paid by the fund
Rebooking offers, guest referrals, in-stay offers and review prompts, on a visual board of everything the fund can buy.
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Your own version of the code
Your platform runs from its own private copy, and new features from the network arrive when you want them.
- Coming
Billed in your currency
US dollars, quetzales or your own currency, from the right entity for your country.
- Coming
Your own app in the stores
An app under your name in the App Store and Google Play, on your own developer accounts. US$600 once, then $199 a month on top of your $99, with the guest app inside.
Working together
In person, and in the room.
- Done for you
Thirty days to live
We set everything up with your team, and it all goes live within thirty days.
- Done for you
Two weeks a year
Optional: up to two weeks a year at your property, booked 30 days ahead in a quiet week. It keeps me close to what I am selling and helps me make your systems better. A week I do not use rolls over one year.
- Done for you
Group office hours
One hour a week, group style and recorded: bring any question about AI, marketing or running the business, and hear everyone else’s answers too.
- Done for you
The monthly Growth Report
What grew, what the fund bought and what comes next, on one page each month.
- Done for you
The partner network
When a pricing move, a message or a campaign works at one partner property, every partner gets it.
Your platform, carrying your name.
Your guests and your team see your brand. We run the engine underneath, and every tool GROWTHSTAR has comes with the partnership.
- Your name on itComing
- Your team opens a dashboard with your logo and your colours, and adds it to their phone’s home screen like an app.
- Everyone on your team
- One base fee of $99 a month covers everything we host, from your website and booking engine to every GROWTHSTAR tool, with 1 TB of storage, a $15 AI allowance and as many team members, email addresses and accounts as your property needs. How it is paid is on the partnership page.
- One storage allowanceComing
- One meter shows everything we keep for you: files, photos, video and mail. Each extra 1 TB is $20 a month.
- Your own version of the codeComing
- Your platform runs from its own private copy. Your developers can change it, and new features from the network arrive when you want them.
- Billed in your currencyComing
- Invoices in US dollars, quetzales or your own currency, from the right entity for your country.
- Your own app in the storesComing
- An app under your name in the App Store and Google Play is an optional add-on, published through your own developer accounts: US$600 once, then $199 a month on top of your $99, with the guest app inside.
An AI team that works for your property.Coming
Eight agents, each with one job, working from your own data. Every enquiry is sorted the moment it arrives, so the urgent ones reach you first. You approve every payment and every message that leaves.
- Scout
- Finds where your next guests and retreat leaders are searching, and what they are asking.
- Setter
- Answers every new lead within minutes and follows up until it books a call or says no.
- Onboarding
- Walks your team through setup, one card at a time, and checks each step with you.
- Reporter
- Writes your monthly Growth Report in plain words: what grew, what the fund bought, what comes next.
- Sales manager
- Reviews every sales conversation and shows what to change in the next one.
- Content
- Turns your photos, calls and stories into posts and videos, ready for your approval.
- Support
- Answers your team’s how-do-I questions about the platform, any hour.
- Finance
- Keeps your Growth Fund ledger, your statement and your invoices straight, line by line.
Keep what works.
For every tool you use today, you choose what happens to it.
- Keep it
- The tool works for you, so it stays and we connect it to your platform.
- Switch
- Move to the GROWTHSTAR version, and we bring your data across.
- Side by side
- Run both while your team decides, then keep the one they prefer.
- Add ours
- Keep yours for most things and use ours for the jobs it does better.
From first call to fully running.
Until the questions and the board arrive, we walk your property with you on a call and set everything up from there. The setup terms are on the partnership page.
Answer a few questionsComing
One question at a time, about your property and the tools you use today.
Get your tracksComing
Your answers choose the setup tracks and emails that fit your property.
Work your boardComing
Each setup step is a card on a board in your dashboard, with an agent on every card checking it with you.
Your team runs it on one platform
Sales, operations, marketing and guests work from the same records, with Nova drafting in the inbox every day and your team approving.
Learn it once, ask any time.
- Group AI coaching, open office hours
- One hour a week with Khalob, group style and recorded. Your team brings any question and hears everyone else’s answers too.
- A guide for the tools you use most
- Step-by-step guides walk your team through each one, between sessions and at their own pace.
- Book a call and keep a tool
- Everyone who books a call keeps one of our tools. Partners get every tool.
Your property, one system.
Bring your rooms, your rates and your questions. We will walk you through Sanctuary and map it to your rooms, your rates and your team.